Symptom
Candidate has been through a step but received a notification regarding the same step twice or more.
For example, the candidate finished New Employee Step but received a new notification to complete the same step.
Environment
SAP SuccessFactors Onboarding 1.0
Cause
If the candidate is manually moved into a step already completed, it is expected that the system will trigger the same notification again.
Resolution
To determine if the notification has been triggered due to a step changed manually, you can follow the next steps:
- Go to Onboarding.
- Go to Settings
- Go to Audit Trail
- Research the affected candidate
- Search for an activity named "Restart Activity"
Keywords
Onboarding, notification, Onboarding step, restart , KBA , LOD-SF-OBD , Onboarding , LOD-SF-OBD-EML , Emails and Notifications , Problem
Product
Attachments
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