SAP Knowledge Base Article - Public

3354612 - Candidate received a notification for step already completed - Onboarding 1.0


Candidate has been through a step but received a notification regarding the same step twice or more.

For example, the candidate finished New Employee Step but received a new notification to complete the same step.


SAP SuccessFactors Onboarding 1.0


If the candidate is manually moved into a step already completed, it is expected that the system will trigger the same notification again.


To determine if the notification has been triggered due to a step changed manually, you can follow the next steps:

  1. Go to Onboarding.
  2. Go to Settings
  3. Go to Audit Trail
  4. Research the affected candidate
  5. Search for an activity named "Restart Activity"


Onboarding, notification, Onboarding step, restart , KBA , LOD-SF-OBD , Onboarding , LOD-SF-OBD-EML , Emails and Notifications , Problem


SAP SuccessFactors Onboarding all versions


Pasted image.png