3354642 - When submitting an E-Verify Case receiving an error that says "An internal error occured while submitting the case." - Onboarding

When submitting an E-Verify Case, an error is received "An internal error occurred while submitting the case. Please contact Product Support to resolve the issue."

SAP SuccessFactors Onboarding

1. Go to Onboarding Dashboard
2. Click on the Complete E-Verify: Create and Submit (or even from the homepage card of the responsible group)
3. When opened, an error is received:  "An internal error occurred while submitting the case. Please contact Product Support to resolve the issue."

• Cause 1: When checked in Manage Data for Compliance configuration object, there are two entries for the groupId US_EVERIFY and one of them does not have the everifyEnvironment value set and is null (No Selection) which is causing this issue.
• Cause 2: E-Verify Outage to such Data Centers
• Cause 3: There was a temporary issue with Mock Service.

• Solution 1: To fix the issue, please delete the current configuration and reconfigure again. Ensure that the fields below has value and populated:
   
  
  • ruleToSelectEverify
  • everifyEnvironment
  • country
  • enabled should be set to 'Yes'
  • ruleToEnableForm
  • ruleToEnableCorpRep
  • Once done, retrigger perform odata refresh and trigger again the Onboarding Compliance Metadata Sync Job

• Solution 2: Confirm Everify DC outage or retry after a day.
• Solution 3: If above solutions doesn't work. Please raise a support ticket. 
  Support engineers, please see internal note.

3376044 - E-Verify status synchronization job PROVISIONING_ONBOARDING_2_EVERIFY_STATUS_SYNC_JOB failing

E-Verify, everify, everify outage, An internal error occurred while submitting the case. Please contact Product Support to resolve the issue, Onboarding, OBX, candidate, onboardee , KBA , LOD-SF-OBX-EVF , Everify , Problem