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SAP Knowledge Base Article - PreviewSymptom
When trying to create a case for an outbound email via the related entities tab of the email activity, you receive the error Case can only be created from inbound email.
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Environment
SAP Service Cloud Version 2.
Product
SAP Service Cloud Version 2 all versions
Keywords
Email, Emails, Email Activity, Activity, Inbound, Outbound, Error, Error Message, Case can only be created from inbound email, Case, Case Creation, Creation, Create, Manual, Email to Case, Related Entities, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , How To
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