SAP Knowledge Base Article - Preview

3354713 - Email Attachments Not Displayed in Case Quick Create Screen on Manual Creation of Cases

Symptom

When manually creating a case out of an inbound email, you see that the email attachments are not displayed in the attachments section of the case quick create screen.


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Environment

SAP Service Cloud Version 2.

Product

SAP Service Cloud Version 2 all versions

Keywords

Case, Cases, Email, Emails, Inbound, Files, File, Attachment, Attachments, Case Creation, Case Quick Creation, SAP Service Cloud Version 2,  , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-DOS , Document Service for SAP Sales/Service Cloud , How To

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