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SAP Knowledge Base Article - PreviewSymptom
When manually creating a case out of an inbound email, you see that the email attachments are not displayed in the attachments section of the case quick create screen.
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Environment
SAP Service Cloud Version 2.
Product
SAP Service Cloud Version 2 all versions
Keywords
Case, Cases, Email, Emails, Inbound, Files, File, Attachment, Attachments, Case Creation, Case Quick Creation, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-DOS , Document Service for SAP Sales/Service Cloud , How To
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