Symptom
- CrystalReports2020ReportApplicationServer server is in Failed state.
- CrystalReports2020ReportApplicationServer not able to start.
- There are no .errorinfo files or RAS logs in Business objects logging directory.
- Not able to change Crystal RAS trace level in CMC.
- Windows Event Viewer shows the following error:
Server Intelligence Agent: server <SIA name>.CrystalReports2020ReportApplicationServer stopped with exit code = -1,073,741,515 (0xc0000135).
- Server Intelligence Agent (SIA) logs show :
Server Intelligence Agent: server <SIA name>.CrystalReports2020ReportApplicationServer has been started.
Server Intelligence Agent: server <SIA name>.CrystalReports2020ReportApplicationServer stopped with exit code = -1,073,741,515 (0xc0000135).
Server Intelligence Agent: server <SIA name>.CrystalReports2020ReportApplicationServer stopped unexpectedly.
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Environment
- SAP BusinessObjects Business Intelligence Platform 4.2
- SAP BusinessObjects Business Intelligence Platform 4.3
- MS Windows server
Product
SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3
Keywords
CrystalRAS, failing, failed, not able to start, not starting, ras, .DLL, CrystalReports2016ReportApplicationServer , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
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