Symptom
User is unable to receive an e-mail along with the Sales Quote attachment and the Sales Quote document.
Environment
- SAP Business ByDesign
- SAP Cloud for Customer
Reproducing the Issue
- Go to Sales Quote workcenter
- Go to Sales Quote ID XXXX and click on view object details
- Add an attachment in the Attachments tab
- Go to Edit Output Settings and resubmit the document
Only the Sales Quote output document is sent via e-mail to the recipient.
Cause
User is trying to resubmit an already submitted Sales Quote with an attachment while using the Edit Output Settings, anticipating the attachment to be sent to the recipient together with the Sales Quote document.
Resolution
Re-submitting the document again will result in no additional changes to the original submission, the Sales Quote order has to be submitted. This is a standard system behaviour.
User can create a new Sales Quote order by including an attachment, and then submit the order. Now, an email containing the sales document and attachment will be sent together to the recipient.
Keywords
Sales Quote, Attachment, Output document, E-mail recipient , KBA , AP-RC-OUT , Output Management , Problem