SAP Knowledge Base Article - Public

3354940 - Attached document to be sent along with the Sales Quote document


User is unable to receive an e-mail along with the Sales Quote attachment and the Sales Quote document.


  • SAP Business ByDesign
  • SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Quote workcenter
  2. Go to Sales Quote ID XXXX and click on view object details
  3. Add an attachment in the Attachments tab 
  4. Go to Edit Output Settings and resubmit the document

Only the Sales Quote output document is sent via e-mail to the recipient.


User is trying to resubmit an already submitted Sales Quote with an attachment while using the Edit Output Settings, anticipating the attachment to be sent to the recipient together with the Sales Quote document.


Re-submitting the document again will result in no additional changes to the original submission, the Sales Quote order has to be submitted. This is a standard system behaviour. 

User can create a new Sales Quote order by including an attachment, and then submit the order. Now, an email containing the sales document and attachment will be sent together to the recipient.


Sales Quote, Attachment, Output document, E-mail recipient , KBA , AP-RC-OUT , Output Management , Problem


SAP Business ByDesign 2305 ; SAP Cloud for Customer core applications 2305