SAP Knowledge Base Article - Public

3355101 - "550 5.7.1 Sender ID (PRA) Not Permitted" Error in Document Output

Symptom

You are trying to submit a document and generate an output, however the following error appears:

Message in node cannot be processed due to authorization problem

View the details and follow the steps provided to solve the error.

"550 5.7.1 Sender ID (PRA) Not Permitted" 

Environment

SAP Business ByDesign

Reproducing the Issue

As an example, we will take a Customer Invoice document:

  1. Go to the Customer Invoicing work center.
  2. Enter the Invoice Documents view.
  3. Search for the Invoice ID.
  4. Click on the Edit button.
  5. Navigate to the Output History tab.
  6. You can see that the output status is displayed as Error.
  7. Click on the Error hyperlink and the below description is displayed.

An output error occurred:

"Message in node cannot be processed due to authorization problem

View the details and follow the steps provided to solve the error."

Cause

The mails are being rejected by the destination mail server from the recipient.

Resolution

In order to properly receive the output e-mails, the ByD tenant IP addresses need to be whitelisted.

Following are the IP addresses through which the E-Mails will be sent from ByDesign tenant. Users should whitelist the below IPs from recipient side in order to receive the E-mails.

199.255.192.0/22 , 199.127.232.0/22 , 54.240.0.0/18 , 69.169.224.0/20 , 23.249.208.0/20 , 23.251.224.0/19 , 76.223.176.0/20 , 54.240.64.0/19 , 54.240.96.0/19 , 52.82.172.0/22

Keywords

550 5.7.1 Sender ID (PRA) Not Permitted, Invoice Document, Error, IP address, SAP_SMTP_IN   , KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions