Symptom
When checking a job result, you noticed it has failed. After clicking on details, you find the statement "Caused by: com.successfactors.db.dao.DAOException: Data receive failed [Connection timed out (Read failed)]. "
Environment
- SAP SuccessFactors Employee Central
- SAP SuccessFactors Platform
Reproducing the Issue
- Run a job (or set a recurrency);
- Check the job has failed;
- Click on details;
- You find the statement "Caused by: com.successfactors.db.dao.DAOException: Data receive failed [Connection timed out (Read failed)]. " as a result.
Cause
This behavior is expected when attempting to connect during such maintenance windows.
Resolution
Run the job again out of a maintenance window and you will not face the issue again.
To know when a maintenance is scheduled to happen, please check your mailbox as this communications are always sent previously.
Keywords
maintenance windows, Caused by: com.successfactors.db.dao.DAOException: Data receive failed [Connection timed out (Read failed)], job failed, job, provisioning, window, Data receive failed, Connection timed out, (Read failed), backend, successfactors, platform, employee central , KBA , LOD-SF-PLT-JOBS , Scheduled Jobs , LOD-SF-EC , Employee Central , LOD-SF-EC-ADM , Admin Tools (EC Core only) , How To