SAP Knowledge Base Article - Public

3355556 - Job failed due to error "Caused by: com.successfactors.db.dao.DAOException: Data receive failed [Connection timed out (Read failed)]." - Employee Central

Symptom

When checking a job result, you noticed it has failed. After clicking on details, you find the statement "Caused by: com.successfactors.db.dao.DAOException: Data receive failed [Connection timed out (Read failed)]. "

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Platform

Reproducing the Issue

  1. Run a job (or set a recurrency);
  2. Check the job has failed;
  3. Click on details;
  4. You find the statement "Caused by: com.successfactors.db.dao.DAOException: Data receive failed [Connection timed out (Read failed)]. " as a result.

Cause

This behavior is expected when attempting to connect during such maintenance windows.

Resolution

Run the job again out of a maintenance window and you will not face the issue again. 

To know when a maintenance is scheduled to happen, please check your mailbox as this communications are always sent previously.

Keywords

maintenance windows, Caused by: com.successfactors.db.dao.DAOException: Data receive failed [Connection timed out (Read failed)], job failed, job, provisioning, window, Data receive failed, Connection timed out, (Read failed), backend, successfactors, platform, employee central , KBA , LOD-SF-PLT-JOBS , Scheduled Jobs , LOD-SF-EC , Employee Central , LOD-SF-EC-ADM , Admin Tools (EC Core only) , How To

Product

SAP SuccessFactors HCM Suite all versions