SAP Knowledge Base Article - Public

3355573 - Fix the login page in CPQ

Symptom

The tenant's login page is available in a language different from the default English (or the designated default language).

Environment

SAP SALES CLOUD CPQ

Cause

Upon logging into SAP CPQ, the system verifies the default dictionary specified in the "Setup Users" section under the "Additional Settings" tab. In cases where multiple dictionaries meet the defaulting condition, the system employs ranking to determine their priority, retrieving the dictionary with the lowest rank first. Furthermore, if a dictionary lacks a defined default rule, SAP CPQ assumes that the defaulting condition has been met.

Resolution

In the event that the ranking is incorrect, it is necessary to make the needed adjustments regarding the ranking and await the next system release, because this is the period when the system is refreshed and the desired changes can be applied accordingly.

See Also

Which Dictionaries will SAP CPQ Retrieve for my Users? - https://help.sap.com/docs/SAP_CPQ/884885f05e6b4c8082254d4d9d63f19b/e1df03666bfe4f26a30fcd23b7c23bc8.html?version=latest 

Keywords

dictionary, login, page, translation, rank, CPQ, default, language , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2023