SAP Knowledge Base Article - Public

3355638 - Inactive Users Shown in Job Relationship entity on Active User Profile

Symptom

When updating the Job Relationship field in the Job Relationship Portlet, inactive users are showing. 

Environment

SAP SuccessFactors Employee Central

SAP SuccessFactors Employee Profile

Reproducing the Issue

MSS Action

  1. Go to Actions
  2. Select Job Relationship
  3. Update the Job Relationship and search for an inactive user.

 

Insert New Record

  1. Go to Job Relationship Portlet
  2. Click the Job Relationship History
  3. Click Insert New Record
  4. Update the Job Relationship and search for an inactive user.

 

Edit Job Relationship

  1. Update the Job Relationship and search for an inactive user.

Cause

The Engineering Team is still investigating the issue at the moment.

Resolution

In the meantime, you can use the workaround below while waiting for the fix.

  1. Go to the Job Relationship portlet.
  2. Click Job Relationship History.
  3. Select the latest Event and click Edit.
  4. The inactive user will not appear in the search.

See Also

Centralized Services Support Manager Self-Service Changes to Job Information and Job Relationships

Keywords

INC5259958, CS20230005418482, Inactive user in job relationship, Job Relationship, Job Relationship Portlet, Inactive user
, KBA , LOD-SF-EC-JRL , Job Relationships , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions