3355643 - Reject All Behavior in Manage Service Orders in SAP S/4HANA Cloud Public Edition

The Reject All functionality in the Manage Service Orders app is applicable for all items in service order that are not Completed or Rejected.

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SAP S/4HANA Cloud Public Edition

Given below are the details with respect to the behavior of Service Order Rejection in each of the scenarios:

1. Scenario 1:
   If all items in the service order are either Completed or Rejected, and the user clicks the Reject All button, the following message is displayed:
   "Service order items cannot be rejected."
   
   
2. Scenario 2:
   If multiple items in the service order are already Completed or Rejected, and the user clicks the Reject All button, the following message is displayed:
   "Some items cannot be rejected as they are already completed or rejected." 
   
   
   
   
3. Scenario 3:
   If only one item in the service order is either Completed or Rejected, the following message is displayed:
   "Service order item <item number> cannot be rejected."
   
   
   
   
4. Scenario 4:
   If none of the items in the service order are Completed or Rejected, the following message is displayed:
   "Service order <service number> rejected."
   

Manage Service Orders (Version 2)

SAP S/4HANA Cloud Public Edition, F3571A, Service Order, Reject All, Completed, Rejected, Item Status, Error Message, Notification, System Behavior, Scenario, Item Number, Service Number, Rejection Logic, Partial Rejection, Full Rejection , KBA , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , How To