SAP Knowledge Base Article - Public

3355656 - Getting an error when trying to remove a user from a class

Symptom

Getting application error when removing user from a class: 

Error message = Request processing failed; nested exception is com.plateausystems.elms.util.helper.ElmsUncheckedException: removeStudents():

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Log in to Learning Admin
  2. Learning Activities
  3. Classes
  4. Search Class ID
  5. Under registration tab find user and try to remove.
  6. Getting Error

Cause

Resolution

This is not LMS issue.

To resolve this an admin with the necessary permissions needs to update Teams in order to have this instructor email address populated.

Keywords

Teams, Instructor, class, remove user from class, removeStudents() , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions