3355751 - Unable to activate Extended Integration with Microsoft 365

• Extended  functionality to integrate SF with Teams is not working.
• When trying to enable the "Enabling Extended Integration with Microsoft 365"  an  Error  occurs Like   "Authentication Error" ," Permission Check Error" .

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP Successfactor's HXM  Suite

       1. Login to SF -> Admin Centre->  Go to  “Work Tech Configuration” page.

       2. Click Connect in the section Connection and Authentication 

  3. After Clicking on Connect and  adding the  credentials for Microsoft to accept the permissions, will  see Authentication error  as below  

OR   Some time we  see "Permission check"  error while trying to connect.

•   If customer  are trying to connect to the same Microsoft Azure Tenant from two different SF instances of  same customer which is on the same Production or Preview Stack / Env.
•   Missing  permissions  from Microsoft end.

 1)  AUTHENTICATION ERROR   

    By design, it is  not allowed for the same Azure Tenant to connect to more than one SF company (on the same DC/env). In this case customer need to  disconnect from other instance   before they try and connect to required instance

     OR  Please  use other/new  Azure Tenant to connect to the other instances  but just note   switching Azure tenant means the Teams users will be also  different , So If you are switching to other /new Azure tenant make sure the required users are set up with relevant permissions.

2) PERMISSION CHECK ERROR

•   Please verify  if relevant Microsoft API permissions are granted   , Reference   https://help.sap.com/docs/SAP_SUCCESSFACTORS_PLATFORM/3adee415c1eb4b918bc0172afc76948c/36309062b4364708a03d90c58257ce18.html
•   If its an new set up kindly test after 1hour or later , If still issue  persists than please report Incident to LOD-SF-EAS-WRK  Support channel.

Note : FOR SAP  SUPPORT ENGINEERS , Please see Internal Memo

https://userapps.support.sap.com/sap/support/knowledge/en/3319695

https://help.sap.com/docs/SAP_SUCCESSFACTORS_PLATFORM/3adee415c1eb4b918bc0172afc76948c/7e014829b6684da3849fe2a4e2142f3a.html

https://help.sap.com/docs/SAP_SUCCESSFACTORS_PLATFORM/3adee415c1eb4b918bc0172afc76948c/36309062b4364708a03d90c58257ce18.html

Permission Check, Authentication Error ,   Microsoft Azure  , Microsoft 365 Integration with Teams, Teams  , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , Problem