3355751 - Unable to activate Extended Integration with Microsoft 365

• Extended  functionality to integrate SF with Teams is not working.
• When trying to enable the "Enabling Extended Integration with Microsoft 365"  an  Error  occurs Like   "Authentication Error" or " Permission Check Error" .

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HCM  Suite

1. Login to SF -> Admin Centre->  Go to  “Work Tech Configuration” page.
2. Click Connect in the section Connection and Authentication
   
   
   
3. After clicking on Connect and adding the credentials for Microsoft to accept the permissions, you might see one of the errors below:
   
   Authentication Error
          
   
   OR  "Permission check" error
   
   

• If customer are trying to connect to the same Microsoft Azure Tenant from two different SF instances of  same customer which is on the same Production or Preview Stack / Env.
• Missing  permissions  from Microsoft end.

 1)  AUTHENTICATION ERROR   

    By design, it is  not allowed for the same Azure Tenant to connect to more than one SF company (on the same DC/env). If this happens, you'll see the authentication error. In this case, you have two options:

• Disconnect the other instance from the Azure Tenant before connecting to required instance
• OR use other/new Azure Tenant to connect to the required instance. However, please keep in mind that switching Azure tenant means that the Teams users may be different. So If you are switching to other /new Azure tenant please make sure the required users are set up with relevant permissions.

2) PERMISSION CHECK ERROR

• Please verify  if relevant Microsoft API permissions are granted according to Required Permissions for the SAP SuccessFactors App in Microsoft Teams | SAP Help Portal 
• If it's a new set up and you received the permission error, please test again after 1hour or later. If the issue persists even if the required permissions were added, please create a case for component LOD-SF-EAS-WRK for further support.

Note : FOR SAP  SUPPORT ENGINEERS , Please see Internal Memo

3319695 - Integration Between SAP SuccessFactors and Microsoft 365 - SAP for Me

Enabling the SAP SuccessFactors App for Microsoft Teams | SAP Help Portal

Required Permissions for the SAP SuccessFactors App in Microsoft Teams | SAP Help Portal

Permission Check, Authentication Error, Microsoft Azure, Microsoft 365 Integration with Teams, Teams , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , Problem