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SAP Knowledge Base Article - PreviewSymptom
When creating an E-mail from a Case and selecting a Branding Template. The Branding Template is not seen in the body of the E-mail unless E-mail preview is selected.
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Environment
SAP Service Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
Branding Template, E-mail, Visible , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , Problem
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