SAP Knowledge Base Article - Preview

3356107 - Usability of Email Channel with General Object

Symptom

  • You would like to understand the usability of an email channel with General set as an object.
  • What Entities support the General Type Email channel for outbound emails.


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Environment

  • SAP Service Cloud Version 2.
  • SAP Sales Cloud Version 2.

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Email, Emails, Channel, Autoflow, Autoflow Rules, Rules, General, General Channel, General Object, Object, From, Email Channel, Send Email, Not Sent, Email Not Sent, Error, Error Message, Outbound Email, Outbound, Opportunity, Sales Quote, Leads, Cases, Tasks, Appointment, SAP Service Cloud Version 2, SAP Sales Cloud Version 2, general email channel, sales quotes, sap sales cloud version 2, dedicated channel, autoflow, email configuration, email channel setup, sales process management, integration  , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , How To

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