Symptom
HRIS sync job Failure caused by Connection refused
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors HXM Suite
- SAP SuccessFactors Employee Central - HRIS Sync
Reproducing the Issue
- Go to Provisioning,
- HRIS Sync Job run and failed
- Go to Scheduled Jobs
- Check failed Full HRIS Sync job
Error: Connection refused (Connection refused)
Cause
Connection issue at the data base level
Resolution
Customer Action:
- Please contact Employee Central Support Engineer Team and HRIS Sync Developer team will restart the connection at the database level
Employee Central Support Engineer Team Action:
- Please refer to Internal Memo
FAQ - Additional Information
Q) Where can I get information on this from the Guide?
A) Guide: Implementing Employee Central Core
- Chapter: Human Resource Information System (HRIS) Synchronization
- Guide - Chapter: Managing Scheduled Jobs
See Also
- 2231503 - Synchronize Business Configuration Job Configuration via Scheduled Job Manager
- 2172427 - HRIS Sync - Data Synchronization from EC to EP - Hard Coded Sync Mappings
- 2080728 - Employee Central: What is HRIS Sync?
- 3044382 - User Based HRIS Sync
- 2080065 - What is a Full HRIS Sync? - Employee Central
- 2315295 - Employee Central - HRIS Sync
- 2263251 - Creating an HRIS Sync Job in SAP SuccessFactors
Keywords
Caused by: java.net.ConnectException: Connection refused (Connection refused), Connection refused, INC5337285, Hris sync, vip prod-apimgmt-internal, Managing Scheduled Jobs, monitor job, SF Ops SRE , KBA , LOD-SF-EC-HRS , HRIS Sync , Problem