SAP Knowledge Base Article - Public

3356122 - HRIS sync job Failure caused by Connection refused


HRIS sync job Failure caused by Connection refused

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central - HRIS Sync

Reproducing the Issue

  1. Go to Provisioning,
  2. HRIS Sync Job run and failed
  3. Go to Scheduled Jobs
  4. Check failed Full HRIS Sync job

Error: Connection refused (Connection refused) 


Connection issue at the data base level 


Customer Action:    

  • Please contact Employee Central Support Engineer Team and HRIS Sync Developer team will restart the connection at the database level

Employee Central Support Engineer Team Action:

  • Please refer to Internal Memo 

FAQ - Additional Information
Q) Where can I get information on this from the Guide?
A) Guide: Implementing Employee Central Core                                                                                                                                     

See Also

  • 2231503 - Synchronize Business Configuration Job Configuration via Scheduled Job Manager
  • 2172427 - HRIS Sync - Data Synchronization from EC to EP - Hard Coded Sync Mappings
  • 2080728 - Employee Central: What is HRIS Sync?
  • 3044382 - User Based HRIS Sync
  • 2080065 - What is a Full HRIS Sync? - Employee Central
  • 2315295 - Employee Central - HRIS Sync
  • 2263251 - Creating an HRIS Sync Job in SAP SuccessFactors 


Caused by: Connection refused (Connection refused),  Connection refused, INC5337285, Hris sync, vip prod-apimgmt-internal, Managing Scheduled Jobs, monitor job, SF Ops SRE  , KBA , LOD-SF-EC-HRS , HRIS Sync , Problem


SAP SuccessFactors HXM Core 2305