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SAP Knowledge Base Article - PreviewSymptom
When viewing the email drafts created in case ID XXX (where XXX stands for the case ID), you notice that drafts created in other cases are not displayed.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Email, E-mail, Draft, Email Draft, Case, Cases, View Drafts, Unavailable, Missing, Draft Missing, SAP Service Cloud Version 2, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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