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3356196 - Unable to See Email Drafts Created for Other Cases


When viewing the email drafts created in case ID XXX (where XXX stands for the case ID), you notice that drafts created in other cases are not displayed.



SAP Service Cloud Version 2.


SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions


Email, E-mail, Draft, Email Draft, Case, Cases, View Drafts, Unavailable, Missing, Draft Missing, SAP Service Cloud Version 2,  , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

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