SAP Knowledge Base Article - Public

3356306 - Call List Survey under Digital Selling Workspace has disabled "Save as Draft", "Save and Continue", "Submit" button

Symptom

In Digital Selling Workspace work center, the Call List Survey has disabled "Save as Draft", "Save and Continue", "Submit" button.

Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2

Reproducing the Issue

  1. Go to Digital Selling Workspace work center.
  2. Under Call Lists section, open a Survey by clicking hamburger sign.
  3. There is no "Save as Draft", "Save and Continue", "Submit" button in the Survey. 

Cause

This is standard system behavior. The Survey opened directly in Digital Selling Workspace work center is for simulation only (as is indicated with the message in popup). The responses cannot be submitted in this view and hence all buttons are disabled. The actual survey is filled and submitted via the Phone Call instance.  

Resolution

If hope to do any changes to the Survey, please kindly navigate to the Survey work center and change the Survey there.

Keywords

Digital Selling Workspace; Call Lists; Survey; Survey simulation , KBA , CEC-CRM-DSW , Digital Selling workspace for SAP Sales/Service Cloud , CEC-CRM-SUR , Surveys for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions