3356347 - Text deleted/not being updated when replicating sales order

The sales orders are not displaying/updating the notes' text in C4C despite being filled in the incoming payload during replication.

• SAP Cloud for Customer

1. Identify the affected sales order number
2. Access the Admin -> Webservice Message Monitoring
3. Locate the associated web service message under the service interface CustomerOrderReplicationIn
4. Open the payload of the web service message
5. Find and navigate to the <TextCollection> field
6. Verify that the <TextContent> field is filled
7. Check if the notes information is missing in the sales order

The languageCode in the TextContent field is not being populated.

Ensure that the external system maintains and sends a valid languageCode when replicating the sales order notes.

• 3018655 - Activity or Material Notes Replicated from External System are not being updated in C4C
• Text Collection Integration in Cloud for Customer

TextCollection, TextContent, languageCode, CustomerOrderReplicationIn, CustomerQuoteProcessingSalesOrderRequestOut  , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Problem