SAP Knowledge Base Article - Public

3356383 - Survey skips questions


When open and try to complete a Survey, it directly skips some of the questions.


  • SAP Sales Cloud and SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2

Reproducing the Issue

  1. Go to Leads work center for example. (This is also the same for other entities for which Surveys could be assigned, such opportunity and so on. )
  2. Open one Lead D with Account A.
  3. Add a Survey B to it.
  4. Click on the Survey B to complete it.
  5. It directly skip some of the questions and come to question C.


The Survey is designed with "Previous Answers" button checked. If this button is checked, then the system will record the answer that was answered last time for the same Account. In this case, the Survey B was once assigned to another Lead E with Account A, and was answered till question C.


Please kindly uncheck the "Previous Answers" button if the function is not needed.


Survey; Previous Answers , KBA , CEC-CRM-SUR , Surveys for SAP Sales/Service Cloud , Problem


SAP Sales Cloud and SAP Service Cloud Version 2 all versions