3356745 - " Unable to load Chart:\{0\} " error message appears when opening the Explorer mode in SAP Analytics Cloud (SAC)

• When trying to open Explorer mode in SAC story error appears: "Unable to load the chart: (0)".
• The following information can be seen in the Console tab in Developer tools:"Assertion failed : xxx Dimension not found!!"
• Even though the error message appears, the data is being displayed properly.

• SAP Analytics Cloud (Enterprise)
• LIVE Data Connection

1. Access SAC.
2. Open the affected story.
3. Go to Explorer mode.
4. Notice the error message: 'Unable to load the chart'

Missing read access permission to the connection.

Read access permission to the connection is necessary for explorer views with a live data models.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
  • https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

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