3356763 - Unable to Create More CTI Widgets in SAP Service Cloud Version 2

Symptom

You have maintained multiple CTI Communication Providers (Widgets) in your CTI Configuration or Live Interaction Widget Settings for Agent Desktop, and when trying to create more, you receive the error "You can have a maximum of 5 CTI widgets. Delete an existing widget configuration before configuring a new widget".

Environment

SAP Service Cloud Version 2.

SAP Sales Cloud Version 2.

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

CTI, CTI Widget, Live Activity, Agent Desktop, CTI Configuration, Communication Providers, 5, You can have a maximum of 5 CTI widgets, Delete an existing widget configuration before configuring a new widget, Live Interaction Widget Settings, Settings, Limit, Maximum, Limitation, SAP Service Cloud Version 2, SAP Sales Cloud Version 2, , KBA , CEC-CRM-CTI , CTI for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , How To

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