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SAP Knowledge Base Article - PreviewSymptom
When accessing a case and the email drafts associated with it, you notice drafts created by other users are also displayed.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Drafts, Draft, Case, Cases, Users, Created, SAP Service Cloud Version 2, View Drafts, Email Draft, Email, Emails, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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