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3356784 - Users are Able to See Email Drafts Created by Others in Cases


When accessing a case and the email drafts associated with it, you notice drafts created by other users are also displayed.



SAP Service Cloud Version 2.


SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions


Drafts, Draft, Case, Cases, Users, Created, SAP Service Cloud Version 2, View Drafts, Email Draft, Email, Emails,  , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

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