SAP Knowledge Base Article - Preview

3357125 - OpenText Extended ECM for SAP Solutions - Invalid credentials prompt when a user creates SAP Roles to OTDS Group mappings

Symptom

With Content Server, when a user creates a mapping to OTDS within SAP, the user is prompted for credentials, which they should not be, and the mapping fails after three attempts with the following error:

"Error in HTTP call - Unauthorized:401"

If you check the OTDS logs, they show the following error:

DEBUG com.opentext.otds.restcmn.OTDSExceptionMapper - Error from REST API. HTTP status 401 [status code: -1] [error message: invalid OTDS ticket]


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Product

SAP Extended Enterprise Content Management 16.0 by OpenText ; SAP Extended Enterprise Content Management 20.4 by OpenText ; SAP Extended Enterprise Content Management 21.4 by OpenText

Keywords

KBA , XX-PART-OPT-ECM , SAP Extended Enterprise Content Management by OpenText(xECM) , Problem

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