3357201 - Cancellation Requested but Invoice Already Exists

You have noticed that an Invoice Request which was processed is now showing as With Conflict in the system.

SAP Business ByDesign.

1. Go to the Customer Invoicing work center.
2. Select the Invoice Requests view.
3. Search for ID ABC (ABC represents the ID of the Invoice Request document).
4. Status: With Conflict.
5. Click Check.
6. Error: Conflict in item 10; cancellation requested but invoice already exists.
   
   

The reason the system is making the invoice request as with conflict is because an Invoice document, in this case a Credit Memo, has been released and the previous documents such as Customer Return was cancelled.

This is the system expected behavior. 

Please cancel the Invoice document and the status of the Invoice Request will turn into Processed. 

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