SAP Knowledge Base Article - Public

3357235 - Token is not Populating in Onboarding or Offboarding Email Notification - Onboarding

Symptom

When implementing standard/custom token in Email template, the tokens are not populating correctly on the email received.

Environment

SAP SuccessFactors Onboarding

Cause

The possible causes for the non-population of the token

  1. A missing bracket in the token creation
  2. There are spaces in the token

Resolution

To make the tokens being populated, the key must be inserted between [[ ]], and also ensure that there are no spaces in the Token. 

Correct example: [[TerminationDate]]

Keywords

token, email, services, onboarding, obx, space, custom, standard , KBA , LOD-SF-OBX-EML , Notifications , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions