Symptom
When implementing standard/custom token in Email template, the tokens are not populating correctly on the email received.
Environment
SAP SuccessFactors Onboarding
Cause
The possible causes for the non-population of the token
- A missing bracket in the token creation
- There are spaces in the token
Resolution
To make the tokens being populated, the key must be inserted between [[ ]], and also ensure that there are no spaces in the Token.
Correct example: [[TerminationDate]]
Keywords
token, email, services, onboarding, obx, space, custom, standard , KBA , LOD-SF-OBX-EML , Notifications , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public