SAP Knowledge Base Article - Public

3357242 - How To Control Status Visibility for Cases


You would like to understand how to control the visibility of specific status entries for your cases.


SAP Service Cloud Version 2.


You can control the visibility of the status entries directly in the schema, by following the steps below:

  1. Click on the User Menu.
  2. Click Settings.
  3. Navigate to All Settings.
  4. Click Status Schemas, under Cases.
  5. Select the desired schema and click View Status Schema.
  6. By default, all status entries added to the schema will be visible for selection.
  7. Select any entry.
  8. Click on the three dots icon "...".
  9. Click Hide Status.

Once the status is hidden, it will not be displayed for selection in the cases assigned to the schema.

If required, administrators can click on the three dots icon "..." again and click Set as Visible, and the status will be displayed again for users during the case processing.


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SAP Service Cloud Version 2 all versions