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SAP Knowledge Base Article - PreviewSymptom
You would like to understand how to monitor the case auto creation from inbound emails received in the system, specially for instances where only the email activity is created and the case was not automatically created.
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Environment
SAP Service Cloud Version 2.
Product
SAP Service Cloud Version 2 all versions
Keywords
Email, Email Channel, Inbound Email, Case, Cases, Case Auto Creation, Case Creation, Case Auto Creation Monitoring, Reprocess, SAP Service Cloud Version 2, Monitor, Monitoring, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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