SAP Knowledge Base Article - Public

3357251 - How To Delete Custom Status Entry in Status Schema


You would like to understand the steps to delete a specific custom status entry from your standard or custom status schema.


SAP Service Cloud Version 2.


To delete status entries, you can follow the steps below:

  1. Click on the User Menu.
  2. Click Settings.
  3. Navigate to All Settings.
  4. Click Status Schemas, under Cases.
  5. Select the desired schema and click View Status Schema.
  6. Select the custom status entry and click Delete.
  7. See the success message.


Status, Status Entry, Status Schema, Custom Status, Custom Status Entry, Delete Custom Status, Delete, Delete Status, SAP Service Cloud Version 2, Case, Cases,  , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To


SAP Service Cloud Version 2 all versions