3357257 - Country specific Service Category is not shown when creating a ticket - Ask HR

You have created a country specific Service Category in C4C following the steps from the guide page Configuring Tickets for Employee Support.

However, when you open Ask HR in SF, this Service Category is not being shown. Only the global Service Category is being shown instead.

• SAP SuccessFactors HXM Suite
  • ECSC (Ask HR)

1. Open Ask HR in SF
2. Click on "Create Ticket"
3. The country specific Service Category is not shown

Please make sure the "Default Locale" of the employee opening Ask HR is equal to the country of the Service Category you created.

The employee is able to change his Default Locale by going to Settings > Change Language, selecting the language of the country and clicking on Switch. More details in KBA 2395445.

About SAP SuccessFactors Employee Central Service Center

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