SAP Knowledge Base Article - Public

3357257 - Country specific Service Category is not shown when creating a ticket - Ask HR


You have created a country specific Service Category in C4C following the steps from the guide page Configuring Tickets for Employee Support.

However, when you open Ask HR in SF, this Service Category is not being shown. Only the global Service Category is being shown instead.


  • SAP SuccessFactors HXM Suite
    • ECSC (Ask HR)

Reproducing the Issue

  1. Open Ask HR in SF
  2. Click on "Create Ticket"
  3. The country specific Service Category is not shown


Please make sure the "Default Locale" of the employee opening Ask HR is equal to the country of the Service Category you created.

The employee is able to change his Default Locale by going to Settings > Change Language, selecting the language of the country and clicking on Switch. More details in KBA 2395445.

See Also

About SAP SuccessFactors Employee Central Service Center


askhr, ecsc, enployee central service center, Service Center, service catalog, user, default_locale, default locale, , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem


SAP SuccessFactors HXM Suite all versions