SAP Knowledge Base Article - Preview

3357257 - Country specific Service Category is not shown when creating a ticket - Ask HR

Symptom

You have created a country specific Service Category in C4C following the steps from the guide page Configuring Tickets for Employee Support.

However, when you open Ask HR in SF, this Service Category is not being shown. Only the global Service Category is being shown instead.


Read more...

Environment

  • SAP SuccessFactors HCM Suite
    • ECSC (Ask HR)

Product

SAP SuccessFactors HCM Suite all versions

Keywords

askhr, ecsc, enployee central service center, Service Center, service catalog, user, default_locale, default locale, , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.