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SAP Knowledge Base Article - PreviewSymptom
You would like to understand how to define specific conditions for an email channel, so that a different type of case is created besides the Case Type already assigned to the email channel.
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Environment
SAP Service Cloud Version 2.
Product
SAP Service Cloud Version 2 all versions
Keywords
Case, Cases, Case Type, Type, Email, Email Channel, Channel, Case Type Determination From Business Rules, Business Rules, Determination, Case Type Determination, Case Type Determination Rules, Rules, Channels, SAP Service Cloud Version 2, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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