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3357269 - How To Create Cases with Different Case Types via Email Channels


You would like to understand how to define specific conditions for an email channel, so that a different type of case is created besides the Case Type already assigned to the email channel.



SAP Service Cloud Version 2.


SAP Service Cloud Version 2 all versions


Case, Cases, Case Type, Type, Email, Email Channel, Channel, Case Type Determination From Business Rules, Business Rules, Determination, Case Type Determination, Case Type Determination Rules, Rules, Channels, SAP Service Cloud Version 2, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

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