SAP Knowledge Base Article - Public

3357493 - Mobile Logins not showing in Login Report


Accessing the SuccessFactors Mobile App each time does not trigger a log in in the user login report


SAP SuccessFactors HXM Core

Reproducing the Issue

  • Having already previously gone through the app activation process, now open up Mobile app
  • Run user login report (
  • Note that this access of the app is not recorded in the login deport


Once the app is activated, subsequent access of the app does not count as login and therefore will not show on the login report. 


It is only during the app activation process that the user goes through the full login process - unless using the QR code scan method. 
Each time they access the mobile app does not count as a login.

See Also

How to generate user login data report


mobile, login, report , KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem


SAP SuccessFactors HXM Core all versions