SAP Knowledge Base Article - Public

3357682 - Sales Order Item ID not Showing for Customer Return Notification


You are creating a Customer Return Notification and the system is not proposing the expected Sales Order item to be selected for the return scenario.


SAP Business ByDesign 

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Select the Customer Return Notifications from the Common Tasks
  3. Click Go
  4. System returns all items to be selected from system.
  5. Filter for product ID ABC (abc represents the ID of the material).

When searching for the Sales Order ID, system does not propose. 


Sales Order item ID will only showing under the Customer Return Notification when the items has been delivered.
This can be confirmed for items in the Sales Order that have the Delivery Status as Finished and/or for items with partial delivery.


This is the system expected behavior. 

Please finish the delivery process of the order for the item to show in the selection. 

See Also

2789231 - Error When Creating a New Customer Return Notification
1818008 - How to Create a Customer Return without a Reference


Sales Order, Delivery, Sales Order Item ID, Customer Return, Notification, Not Showing, Order , KBA , AP-SLO-SO , Sales Order , How To


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