Symptom
You are running the compound employee query and for one specific user it is failing with the following message:
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- Employee Successfactors
- SFAPI - Compound Employee
Reproducing the Issue
- Go to any tool you are using to perform API queries
- Run the Compound Employee Query
- Get the error in the result of the query
Cause
Data inconsistency in the database
Resolution
If you encounter this issue, please log a ticket to LOD-SF-INT-CE since there is a chance that it will be required a script execution to fix the data.
As a pre requisite, please make sure that before creating the ticket you have the following information:
- SuccessFactors Company ID and support access. If you don't know how to provide the support access, please refer to the KBA below:
2088892 - How to Grant Support Access to SuccessFactors Support Staff - Follow the KBA below to enable the payload logs and then reproduce the issue:
2694943 - How to download API logs on SuccessFactors - Provide the SFAPI payloads with the error in the ticket.
**FOR INTERNAL STAFF ONLY: Refer to internal notes for example.
Keywords
KBA , LOD-SF-INT-CE , Compound Employee API , Problem