SAP Knowledge Base Article - Public

3357742 - Special characters not rendering correctly in the candidate profile and when using the candidate name token


When a candidate creates a profile using some special characters as part of the name, the system does not render it correctly on candidate profile and using the candidate name tokens. 

Example of the symbol & not rendering correctly 

Candidate name token not rendering correct the symbol apostrophe 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

  1. Create a candidate using symbols like & ' 
  2. Access the profile and verify the name
  3. Send any email to this candidate, make sure the email uses the candidate name (first, last, or full name)
  4. Check the email and see the problem


This is a system defect;


The engineering team is investigating the cause of the problem. As soon as we have more details we will update this article

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KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions