Symptom
Application error when trying to edit a saved Status Set in Applicant Status Configuration, affecting both Provisioning and UI.
Error: errorId=null, timestamp=null, errorMessage=Cannot read properties of undefined (reading 'rows'), errorName=TypeError
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
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Navigate to Admin Center -> Applicant Status Configuration
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Click on a saved Status Set
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Facing error: errorId=null, timestamp=null, errorMessage=Cannot read properties of undefined (reading 'rows'), errorName=TypeError
Cause
There is a status in another Status Set with the same internal label.
Resolution
As the error does not allow to make any changes to the Status Set, the internal label needs to be corrected by the Engineering Team.
Please create a support incident to LOD-SF-RCM-APP providing:
- Steps to Reproduce
- Environment Type (Prod/Prev/Dev)
- Company ID
- Support User
- User to Proxy
- Data Center
The Engineering Team is working on a prevention task to avoid this type of errors in future.
Keywords
Applicant, Status, Set, Configuration, Error, errorMessage=Cannot read properties of undefined (reading 'rows'). , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem