3358032 - Supplier Invoice Goes to Incorrect Approvers

You have created supplier invoice and system determines incorrect approver when you send it for approval. 

SAP Business ByDesign

1. Go to the Supplier Invoicing work center
2. Go to the Invoices and Credit Memos view
3. Select the relevant Supplier Invoice
4. Select Edit and navigate to Approvals tab
5. You can see incorrect approvers determined by the system

In the supplier invoice approval process, you have defined the condition like Supplier Not equal to ABC. Here ABC refers to the Supplier Formatted Name and not Supplier ID. Hence system determines the relevant approvers. 

In order for system to determine correct approvers, you have to enter the Supplier ID in the condition section instead of Supplier Formatted Name ABC. Then system determines the right approver. In case if you have defined the Supplier ID incorrectly, then you should change the Supplier ID and Name properly, so that incorrect approvers will not be determined.

Incorrect approvers determined in supplier invoice;  , KBA , SRD-SRM-SI , Supplier Invoicing , Problem