Symptom
[ARCHIVED] Duplicated KBA.
Following error message pop up when giving award:
"Properties guidelineAmount are not insertable.Please check the property setting in Admin Center> OData API Data Dictionary or entity metadata".
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental"
Environment
SAP SuccessFactors Rewards & Recognition
Reproducing the Issue
- Go to Recognize and award someone's page
- Nominate a user for a award
- Click submit
- Error message: "Properties guidelineAmount are not insertable.Please check the property setting in Admin Center> OData API Data Dictionary or entity metadata" pop up.
Cause
GuidelineAmount field visibility is not equal to editable.
Resolution
Follow the below steps to fix the issue:
- Go to Configure Object Definitions
- Select Object Definitions
- Select Spot award
- Take action
- Click on the details of the guidelineAmount field
- Select the option Editable for the Visibility option
Keywords
Nomination error on mobile app, mobile app award not working, not able to nominate user in mobile app, guidelineAmount error, guidelineAmount error when nominating user on the mobile app, R&R mobile , KBA , LOD-SF-RNR-MOB , Mobile Interface , LOD-SF-RNR-ER , Eligibility Rules, configuration, etc. , Problem