SAP Knowledge Base Article - Public

3358211 - Properties guidelineAmount are not insertable error when trying to give award in mobile app - Rewards & Recognition [ARCHIVED]

Symptom

[ARCHIVED] Duplicated KBA.

Following error message pop up when giving award:

"Properties guidelineAmount are not insertable.Please check the property setting in Admin Center> OData API Data Dictionary or entity metadata".

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental"

Environment

SAP SuccessFactors Rewards & Recognition 

Reproducing the Issue

  1. Go to Recognize and award someone's page 
  2. Nominate a user for a award
  3. Click submit
  4. Error message: "Properties guidelineAmount are not insertable. Please check the property setting in Admin Center> OData API Data Dictionary or entity metadata" pop up.

Cause

GuidelineAmount field visibility is not equal to editable.

Resolution

Follow the below steps to fix the issue:

  1. Go to Configure Object Definitions
  2. Select Object Definitions
  3. Select Spot award
  4. Take action
  5. Click on the details of the guidelineAmount field

      6.Select the option Editable for the Visibility option

Keywords

Nomination error on mobile app, mobile app award not working, not able to nominate user in mobile app, guidelineAmount error, guidelineAmount error when nominating user on the mobile app, R&R mobile , KBA , LOD-SF-RNR-MOB , Mobile Interface , LOD-SF-RNR-ER , Eligibility Rules, configuration, etc. , Problem

Product

SAP SuccessFactors HCM suite all versions