SAP Knowledge Base Article - Public

3358521 - The Business Configuration page is locked because the Synchronize Business Configuration job has failed either due to a configuration error or a technical issue. - Employee Central

Symptom

Receiving the error "The Business Configuration page is locked because the Synchronize Business Configuration job has failed either due to a configuration error or a technical issue. Navigate to the Scheduled Job Manager page to check more details of the job." when navigating to Manage Business Configuration in Admin Center.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Navigate to Manage Business Configuration;
  2. Receive the issue message: Error "The Business Configuration page is locked because the Synchronize Business Configuration job has failed either due to a configuration error or a technical issue.
  3. Navigate to the Scheduled Job Manager page to check more details of the job is displayed.

Cause

This cause of the issue is because Manage Business Configuration page is not accessible due to an error while executing Syncronize Business Configuration job.

Resolution

In case you cannot find relevant details in Scheduled Job Manager of what caused the error, please reach out to your implementation partner, so they can check the job response in provisioning and provide you further details. 

All customers who do not have a partner with provisioning access, are requested to reach out to Product Support or Professional Services.

See Also

Keywords

The Business Configuration page is locked because the Synchronize Business Configuration job has failed either due to a configuration error or a technical issue. Navigate to the Scheduled Job Manager page to check more details of the job., business configuration page is locked, business configuration, locked, lock, syncronize business configuration, manage business configuration, error occurred, employee central, employee profile, plaftorm, successfactors , KBA , LOD-SF-EC-BCI , Manage Business Configuration (BCUI) & Data Models (XML) , LOD-SF-EC , Employee Central , How To

Product

SAP SuccessFactors HCM suite all versions