SAP Knowledge Base Article - Preview

3358684 - How to unlock an account with status "Account temporarily locked out" due to Risk Based Authentication (RBA) rule

Symptom

After an account is being locked out with status "Account temporarily locked out" due to Risk Based Authentication (RBA) rule, what are the steps to unlock the account?


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Environment

  • SAP Customer Data Cloud
  • Risk-Based Authentication (RBA)
  • Account Login

Product

SAP Customer Data Cloud all versions

Keywords

rba, risk, based, authentication, login, locked, account, lockout, reset, password, new, change, unable, able, signin, sign-in, 403120, temporarily , KBA , CEC-PRO-PNS , Privacy & Safety (Consent, RBA - Risk-Based Authentication) , How To

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