Symptom
Generating Visit Summary of a Visit that has an image in the Notes field results in the below error
Document cannot be generated; ADS rendering of SAP template failed.
Environment
- SAP Cloud for Customer
Reproducing the Issue
- Go to Visit Workcenter
- Open any Visit ID
- Go to Edit
- Insert an image in the Notes field
- Go to the Action tab
- Click on Generate Summary
Error is displayed as below,
Document cannot be generated; ADS rendering of SAP template failed.
Cause
Issue is due to the customised form template.
Resolution
Issue can be resolved following the below steps:
- Go to Administration.
- Go to Form Template Maintenance view
- Select Visit Short Summary template
- Click on Upload
- Select To Replace Existing Variant
- Select the SAP standard template
- Press Ok
- Search and click "..." in the right corner next to upload button
- Click on Publish
- After publishing and now got to Visit Workcenter
- Select any Visits and insert "Image" in the Notes
- Go to Actions and click on Generate Summary
- The Summary will be generated successfully without any error
For issue: Image not generated in Summary:
This is a known issue; with 2305 release images can be added into Visit notes but doesn't appear in Visit Summary.
The requirement of getting images into summary is in roadmap.
Keywords
ADS render, Visit Summary, Visit, Image, Notes , KBA , AP-RC-OUT , Output Management , Problem