3358759 - Long running batch job RC_COLLECT_ANALYSIS_DATA

In SAP Solution Manager 7.2, job with name RC_COLLECT_ANALYSIS_DATA run for multiple hours or days. The job log is hanging on task "Start to collect IDoc Interface data"

Job log overview for job:    RC_COLLECT_ANALYSIS_DATA / 11094800

Date       Time     Message text

Job started
Step 001 started (program RC_COLLECT_ANALYSIS_DATA, variant &XXXXXXXXXXXXX, user ID XXXXXXX)
Start to collect analysis data
Target S/4HANA PPMS stack: XXXXXXXXXXXXXXXX
Job TMW_RC_BPA_DATA_COLL is scheduled to collect Business Process Analytics data.
TMW_RC_HANAS_DATA_COLL is scheduled to collect HANA Sizing data.
TMW_RC_DVM_DATA_COLL is scheduled to collect Data Volume Management data.
TMW_RC_SITEM_DATA_COLL is scheduled to collect Simplification Item relevance check data.
TMW_RC_EFD_DATA_COLL is scheduled to collect Simplification Item Effort Driver data.
TMW_RC_INNOVA_DATA_COLL is scheduled to collect Innovation Potential data.
TMW_RC_FDQ_DATA_COLL is scheduled to collect Financial Data Quality data.
Start to collect Recommend SAP Fiori Apps data
Start to collect transaction object directory information
Transaction object directory information collected
Recommend SAP Fiori Apps data is collected
Start to collect Business Warehouse Extractor data
Buffered data less than 30 days( XXXXXXXXXXXXX ) is used.
Start to collect IDoc Interface data

SAP Solution Manager 7.2

KBA , SV-SCS-S4R , SAP Readiness Check , BC-ESI-WS-ABA-CFG , WebServices ABAP Configuration , Problem