SAP Knowledge Base Article - Public

3359026 - Manage Mass Changes Error log does not show error message correctly - 1H 2023


After 1H 203, Manage Mass Changes error log displays the error message text as “??????”.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Employee Central

Reproducing the Issue

Note: There is an onSave business rule in Job Info (with Rule Context enabled for Mass Changes) that is configured to throw an error message when a specific condition is met. 

  1. Create a mass change through Manage Mass Changes to modify the field value for a user so that the rule condition is met to throw the error message.
  2. Click on the status of the mass change which shows “Completed with Errors”.
  3. The log is displayed with the error details. The error message is displayed as “??????”.

  4. Download the error log. Error message is displayed as “??????”.


This is a defect.


Engineering Team is investigating the issue. This KBA will be updated when we have more details regarding the fix and any workaround. 


KI2305, b2305, Manage Mass Changes, error message, INC5287913, ECT-222286 , KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , Bug Filed


SAP SuccessFactors Employee Central 2305 ; SAP SuccessFactors HXM Core 2305