SAP Knowledge Base Article - Public

3359232 - The error: "Failed to upload because of an error in the plugin service" happens when consuming the data from universe to SAC even you are able to select the universe objects

Symptom

  • The error: "Failed to upload because of an error in the plugin service" happens when consuming the data from universe to SAC even you are able to select the universe objects
  • Able to select the universe object into query result when creating the Model against the universe.
  • The error only happen when execute the query in SAC.
  • In the SAC Agent tomcat log, the error below happens.
    SEVERE [http-nio-8080-exec-5] com.sap.fpa.cloud.rest.unx.DSLQuery.null CID[xxxxxxxxx-xxxx-xxx-xx-xxxxxxxxx] TID[xxxxxxxxx-xxxx-xxx-xx-xxxxxxxxx] not ready to serve

Environment

  • SAP Analytics Cloud (SAC) (Enterprise) 1.0
  • SAC Agent 1.0.377
  • SAP BusinessObjects Business Intelligence Platform (BI) 4.2 Support Package 09 (SP09) Patch 13
  • Universe

Reproducing the Issue

  1. Install the Cloud Connect.
  2. Install the SAC Agent.
  3. Configure the Cloud Connect.
  4. Configure the SAC Agent to insert the BI server in the Cloud Connect.
  5. In SAC, Add a new location from the System/Administration/Data Source Configuration/On-Premise data sources.
  6. New add connection is working fine.
  7. Create Connection, SAC->Connection->Add new connection via Acquire Data->SAP Universe.
  8. Select the objects into the result.
  9. Execute the query to get the data, failed.
    ==>The error "Failed to upload because of an error in the plugin service" happens.

Cause

  • SAC Agent binding Jar files mismatch with the BI Platform server.

Resolution

Apply the solution by following KBA 3262098 - Post installation instructions for SAP Analytics Cloud Agent and Universes 1.0.355+ 

See Also

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Keywords

SAC, Universe, BI, 4.2, universe, unable, error, Agent version, jar, refresh, run, execute , KBA , LOD-ANA-AQU-UNV , SAC Acquiring Data Universe , Problem

Product

SAP Analytics Cloud 1.0