SAP Knowledge Base Article - Public

3359261 - Wrong Form Template selected for Dunning in Preview

Symptom

The user has created a Dunning Strategy and wants to use a separate form template for dunning letter for which this dunning strategy is used; however, while previewing the Dunning document, the incorrect form template is selected.

Environment

  • SAP Business ByDesign

Reproducing the Issue

  1. Go to Receivables Workcenter
  2. Go to Dunning view
  3. Select the Dunning ID XXXX
  4. Click on Preview

Observe incorrect form template picked in the preview.

Cause

The user has not maintained the same dunning level in the parameter settings for the form template under the Form Template Selection rule as in the Dunning Level value of Receivables - Dunning Items.

Resolution

The user has to maintain the same Dunning Level in the Form Template Selection rule that is maintained in the Dunning Level value of Receivables - Dunning Items.

Navigation to the Dunning Items are as below:

  1. Go to Receivables Workcenter
  2. Go to Dunning view
  3. Select the Dunning ID XXXX
  4. Navigate to the Dunning Items tab
  5. Now, you can check the Dunning Level

Keywords

Dunning Letter, Receivables, Dunning Strategy, Form Template, Form Selection Rule , KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions