SAP Knowledge Base Article - Public

3359289 - Wrong Form Template is picked for Dunning in Preview

Symptom

Wrong form template is selected during the preview when the user has created a Dunning Strategy and want to use a separate form template for dunning letter for whom this dunning strategy is used.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Receivables Work center.
  2. Go to Dunning view.
  3. Select the Dunning ABC (where ABC refers to the dunning ID).
  4. Click Preview.

Observe incorrect form template picked in the preview.

Cause

The same dunning level is not maintained in the parameter settings for the form template under the form template selection rule as in the dunning level value of Receivables - Dunning Items.

Resolution

Maintain the same dunning level in the Form Template Selection rule that is maintained in the dunning level value of Receivables - Dunning items.

Navigation to the Dunning items is as below:

  1. Go to Receivables Work Center.
  2. Go to Dunning view.
  3. Select the Dunning ABC (where ABC refers to the dunning ID).
  4. Navigate to the Dunning Items tab.

The dunning level is displayed.

Keywords

dunning, receivables, preview, form template, level , KBA , AP-RC-OUT , Output Management , AP-RC-FF , Forms Flexibility , Problem

Product

SAP Business ByDesign all versions