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3359541 - Verification emails not being sent to users


Verification emails not being sent to users who had accounts before implementing email verification and are now trying to login.

User profiles are showing successful "accounts.otp.sendCode" calls with the correct parameters but no email activity with email provider and email is not sent to user. 



  • SAP Customer Data Cloud
  • SMTP


SAP Customer Data Cloud all versions


CDC, Gigya, UI builder, Registration screen, accounts.otp.sendCode, verification code, verification code is not sent , KBA , CEC-PRO-EXT , Platform Extensibility (IdentitySync, Webhooks, Extensions) , Product Enhancement

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