3359686 - Mobile App: No Tiles on Launchpad - Home

No tiles appear for a Business User on the Mobile App.

SAP Business ByDesign Mobile Application

1. Login to ByDesign Mobile App.
2. No tiles appear on the Launchpad - Home.

Business User may have PDI related permissions.

PDI related permissions on the Business User can interfere with the Mobile App, and prevent the tiles generating correctly.

Remove the PDI permissions from the Business User, login to the Mobile App and everything should load as expected.

Once the system has successfully generated the Home tiles, the PDI permissions can be restored and should now load correctly.

Please note that this issue can occur in two scenarios;

• When a Business User has changes made to their Permissions that involve both PDI and non PDI Permissions.
• When major system changes are made, including the quarterly Upgrades to ByDesign.

As such we would recommend having a specific non-PDI Business Role available to easily resolve the issue.

KBA: 3361001   Mobile App Users are redirected to the Desktop UI Screen

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