SAP Knowledge Base Article - Preview

3360447 - Cloud portal stuck in loading animation and not loading


  • Cloud Portal Service in NEO is used
  • When trying to open the site, it gets stuck in the loading animation
  • The header of the launchpad shell can be seen
  • Network trace shows request /cloud/flp/3.181.0/runtime/sap/ushell/adapters/fiori/MenuAdapter.js resulting in 404
  • Browser console traces show the errors below:
    Uncaught (in promise) ModuleError: failed to load 'sap/ushell/adapters/fiori/MenuAdapter.js' from /cloud/flp/3.181.0/runtime/sap/ushell/adapters/fiori/MenuAdapter.js: 404
        at se (<SAPUI5_VERSION>/resources/sap/fiori/core-min-0.js:16:7148)
        at ne.failWith (<SAPUI5_VERSION>/resources/sap/fiori/core-min-0.js:16:4989)
        at me (<SAPUI5_VERSION>/resources/sap/fiori/core-min-0.js:16:13743)
        at be (<SAPUI5_VERSION>/resources/sap/fiori/core-min-0.js:16:15705)
        at Object.r [as require] (<SAPUI5_VERSION>/resources/sap/fiori/core-min-0.js:16:19045)
        at new Promise (<anonymous>)
        at u (<SAPUI5_VERSION>/resources/sap/fiori/core-min-3.js:8:963)
        at A (<SAPUI5_VERSION>/resources/sap/fiori/core-min-3.js:8:1242)
        at h (<SAPUI5_VERSION>/resources/sap/fiori/core-min-3.js:8:7354)
    Caused by: XHRLoadError: 404
        at n (<SAPUI5_VERSION>/resources/sap/fiori/core-min-0.js:16:9771)
        at XMLHttpRequest.<anonymous> (<SAPUI5_VERSION>/resources/sap/fiori/core-min-0.js:16:10023)
        at r (https://flpnwc-<SUB_ACCOUNT>
        at E.dispatch (https://flpnwc-<SUB_ACCOUNT>
        at X.handleEvent (https://flpnwc-<SUB_ACCOUNT>
        at XMLHttpRequest.h [as _fnHandler] (https://flpnwc-<SUB_ACCOUNT>
        at X.send (https://flpnwc-<SUB_ACCOUNT>
        at pe (<SAPUI5_VERSION>/resources/sap/fiori/core-min-0.js:16:10115)
        at me (<SAPUI5_VERSION>/resources/sap/fiori/core-min-0.js:16:13719)
        at be (<SAPUI5_VERSION>/resources/sap/fiori/core-min-0.js:16:15705)

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP Business Technology Platform
  • SAP Cloud Platform Portal (NEO)


SAP Business Technology Platform all versions ; SAP Cloud Portal service all versions


blank portal stuck 1.108.7 empty not loading never ending never finishes launchpad cloud portal neo launchpad  , KBA , EP-CPP-NEO-FCC-SST , Site setting , CA-FLP-FE-UI , SAP Fiori Launchpad User Interface , Problem

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